“I believe in writing something nice when someone does a great job for me,” says DB, a Fred Beans Collision Center customer. “Too many times, people…only write to make complaints.”
Every so often, a letter reaches us that is so precise in its observations that it calls for sharing in its entirety. Thank you to Michael J. Panella of Alexandria Township, New Jersey, for his clarity and his compliments. Here is his letter, sent directly to Subaru of America:
Other business owners can be some of the toughest critics of our sales and service practices. They can also be our most loyal customers. Because they’ve been on the other side of the desk, so to speak, they recognize the importance of integrity, courtesy and product knowledge to any transaction — and they know when […]
Tim Eberle, parts manager at Fred Beans Dodge in Doylestown, doesn’t hesitate to help a guy out, going the extra mile without hesitation.
Sales associate Harry Braun and his “exemplary customer service,” that is, according to one loyal customer at Fred Beans Ford of Doylestown. She took the time to drop Fred Beans an email to make sure that Harry’s dedication and professionalism don’t go unnoticed.
What customers seem to appreciate about Fred Beans personnel is that the size of the purchase – or cost of the project – doesn’t determine how well they treat the people that come through the door. We know that because they tell us so, again and again.
Fred Beans received a letter last week from a couple in New Jersey who have discovered the friendly and professional staff at the Flemington Toyota dealership. It was one of those missives that make the reader feel really great, so we want to share it with you.
Sometimes a minor issue can give you major headaches – and sometimes, it yields major kudos instead. Like everybody, we like it when the latter happens, as it did for one customer who wrote to us recently.
“A business is a success for many reasons and on many levels,” wrote one Doylestown Fred Beans Ford Lincoln customer. “Simple acts of kindness and understanding have taken your success to another level.”
Dear Mr. Beans, Sixteen years ago I came to Fred Beans Chevrolet dealership for a new car, knowing I was going to retire to Doylestown in 2000. For 14 years I’ve had exceptional service and today was no exception. The maintenance manager Scott [Kimmel] is among your best employees, taking the time to explain everything […]