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From the Inbox: ‘Far beyond my expectations’

Every so often, a letter reaches us that is so precise in its observations that it calls for sharing in its entirety. Thank you to Michael J. Panella of Alexandria Township, New Jersey, for his clarity and his compliments. Here is his letter, sent directly to Subaru of America:

“Allow me to convey my gratitude and sincere appreciation for the exceptional work by Jennifer Konefal (sales & leasing consultant), Fred Beans Subaru dealer, Doylestown, Pennsylvania.

“Prior to meeting Jennifer, my journey to eventually purchasing a 2015 Forester was riddled with a number of mediocre experiences in competing Subaru dealerships. However, following a friend’s recommendation, I phoned Jennifer at Fred Beans, and from the initial call everything changed. Jennifer’s commitment and dedication went far beyond my expectations, as demonstrated by her attention to details, positive energy and ability to communicate subject knowledge effectively.

“Furthermore, I was delighted to find that every employee I came in contact with at Fred Beans exemplified Jennifer’s winning attitude. Specifically, Tom Connelly (general manager) and Himanshu Parikh (business manager) took their time and went the extra mile to ensure I was fully satisfied with every aspect of my purchase.

“In closing, I believe the outstanding service by Jennifer, Tom and Himanshu is a clear reflection of the exceptional team at Fred Beans. Not only was the dealership showroom impeccable (as well as the service garages), but more importantly, the entire staff was outgoing and eager to please, in addition to being diverse in gender and race, which truly represents a robust and comprehensive business model that all should embrace. My Forester is everything I hoped it would be and the staff at Fred Beans took it all to another level.

“Sincerely,
“Michael J. Panella, Ph.D.”

NOTE: Jen has since transferred to New Holland Auto, Fred Beans partner in New Holland, PA, closer to where she lives.