Every so often, a letter reaches us that is so precise in its observations that it calls for sharing in its entirety. Thank you to Michael J. Panella of Alexandria Township, New Jersey, for his clarity and his compliments. Here is his letter, sent directly to Subaru of America:
Steve and Carol Barratt of Long Valley, N.J., don’t like to be rushed to decisions. So they appreciated the patience exhibited by the sales team at Fred Beans Toyota. Not only weren’t they pressured into making a choice, but the staff also followed through during delivery with exceptionally thorough explanations of the car’s features.