What customers seem to appreciate about Fred Beans personnel is that the size of the purchase – or cost of the project – doesn’t determine how well they treat the people that come through the door. We know that because they tell us so, again and again.
Each month, Hyundai recognizes service techs with the highest HSI (Hyundai Service Index, a daily measure of customers’ satisfaction with their service experiences). Rob Mcnichol (score of 979) and Mackendy Joseph (978) are August’s King and Queen of Service Customer Satisfaction at Fred Beans Hyundai in Doylestown. As you can see, they couldn’t be more […]